Cases on Managing E-Services

Cases on Managing E-Services

Ada Scupola
Indexed In: SCOPUS
Release Date: October, 2008|Copyright: © 2009 |Pages: 324
DOI: 10.4018/978-1-60566-064-6
ISBN13: 9781605660646|ISBN10: 1605660647|EISBN13: 9781605660653
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Description & Coverage
Description:

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services.

Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • E-Government
  • Electronic insurance services
  • Electronic signatures
  • E-Procurement
  • E-Services
  • E-services in accounting
  • Online financial trading systems
  • Online journalistic services
  • Quality assessment of digital services
  • Remote video access
  • Self-service systems
  • Tele-mental health services
Reviews & Statements

"The purpose of this book is to lay some theoretical foundations for understanding e-services as well as provide real life cases of e-services. The cases have been chosen in different fields such as accounting, libraries, martial arts, and insurance to illustrate the complexity and the infancy of the e-service paradigm."

– Ada Scupola, Roskilde University, Denmark

"Editor Scupola has compiled these research studies on the management of e-services, providing both information service technicians and managers with the latest technical advances in business-to-business, business-to-consumer, and e-government applications."

– Book News Inc. (February 2009)
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Editor/Author Biographies
Ada Scupola is an associate professor in the Department of Communication, Business and Information Technologies, Roskilde University (Denmark). She holds a PhD in social sciences from Roskilde University, a MBA from the University of Maryland - College Park (USA) and a MSc from the University of Bari (Italy). She is the editor-in-chief of the International Journal of E-Services and Mobile Applications. Her main research interests are e-services, adoption and diffusion of e-commerce and e-services in SMEs, ICTs in clusters of companies, and the impact of e-commerce on industrial and organizational structures. She is collaborating and has collaborated to several national and international research projects on the above subjects. Her research has been published in several international journals among which the Journal of Electronic Commerce in Organizations, the Journal of Information Science, the Journal of Global Information Technology Management, the Scandinavian Journal of Information Systems, the Journal of Electronic Commerce in Developing Countries, and in numerous book chapters and international conferences.
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Editorial Advisory Board

  • Maria Akesson, Halmstad University, Sweden
  • Ahonen Aki, OP Bank Group Central Cooperative, Finland
  • Stephen Burgess, Victoria University, Australia
  • Qiyang Chen, Montclair State University, USA
  • Ioannis Chochliouros, Hellenic Telecommunications Organization S.A. (???), Greece
  • Flavio Corradini, University of Camerino, Italy
  • Dominique Drillon ,
  • Morten Falch, Technical University Denmark, Denmark
  • Mauricio Featherman,
  • Ping Gao, University of Jyvaskyla, Finland
  • Dr. Gogia, Indian Association for Medical Informatics, India
  • Benita Gullkvist, Hanken Swedish School of Economics and Business, Finland
  • Calin Gurao, GSCM – Montpellier Business School, UK
  • Raquel Gurrea Sarasa, University of Zaragoza , Spain
  • Huong Ha, Monash University, Australia
  • Markus Hallgren,
  • Simon Heilesen, Roskilde University, Denmark
  • Anders Henten, Aalborg University, Denmark
  • Manel Khadraoui, University of Jendouba, Turkey
  • Assion Lawson-Body, University of North Dakota, USA
  • Carlo Medaglia,
  • Hanne West Nicolajsen, Technical University of Denmark, Denmark
  • Oorni, Anssi
  • Gille Pache’,
  • Mirjana Pejic-Bach, Univeristy of Zagreb, Croatia
  • Esko Penttinen, Helsinki School of Economics, Finland
  • Alberto Pozzetti,
  • Barbara Re,
  • Andrea Resca,
  • Robert Rubeck, University of North Dakota, USA
  • Jari Salo, University of Oulu, Finland
  • Ada Scupola, Roskilde University, Denmark
  • Federici Tommaso,
  • Sergio Viademonte, British Telecommunications Group, UK
  • John Wang, Montclair State University, USA
  • Ruben Xing, Montclair State University, USA
  • James Yao, Montclair State University, USA
  • Alexander Yap, Elon University, USA